Privacy Policy

1. Introduction

Singapore PR Agency (“we”, “our”, “us”) is committed to protecting the privacy and personal data of our clients, website visitors, and prospective clients. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”).

2. Personal Data We Collect

We may collect the following types of personal data:

• Full name, email address, phone number, and nationality
• Immigration status and pass type
• Employment information (employer, position, salary range)
• Documents provided for PR application preparation
• Website usage data (cookies, IP address, pages visited)
• Communication records (emails, WhatsApp messages, consultation notes)

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide immigration consultancy and PR application services
• To respond to enquiries and schedule consultations
• To prepare and submit PR applications on your behalf
• To communicate updates on your application status
• To send relevant information about our services (with your consent)
• To improve our website and services
• To comply with legal and regulatory obligations

4. Data Protection

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All client documents are stored in encrypted systems with access restricted to authorised personnel only.

5. Data Sharing

We do not sell, rent, or trade your personal data to third parties. We may share your data with ICA and other government agencies as required for your PR application process. We may also share data with our professional service providers (e.g., translation services, notarisation services) as necessary to deliver our services.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, and for a reasonable period thereafter for legal, regulatory, and business purposes. Client files are typically retained for 7 years after the conclusion of services.

7. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. You can manage your cookie preferences through our cookie consent banner or your browser settings. We use only essential and analytics cookies — no third-party advertising cookies.

8. Your Rights

Under the PDPA, you have the right to:

• Access your personal data held by us
• Request correction of inaccurate personal data
• Withdraw consent for the collection, use, or disclosure of your data
• Request deletion of your personal data (subject to legal obligations)

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer at hello@singaporepragency.sg.